Before payment
Review the exact specifications, region, network, software licensing, lead time, billing cycle and refund conditions in your quotation. Ask for a test IP or network test when available; a test reflects the conditions at the time it was performed.
Service delivery
Delivery begins after payment confirmation under the agreed schedule. Service status and private access instructions are provided through your authenticated client portal. A region enquiry page does not guarantee stock or immediate provisioning.
Renewal and cancellation
The next renewal date, if assigned, appears in the client portal. Contact billing in advance to renew, change or cancel services. Cancellation and resource release depend on the product and upstream conditions confirmed in the quotation. No automatic card charge is performed by the current portal.
Refund requests
There is no universal unconditional refund period across products. Eligibility, deductions, licensing costs and timing must be confirmed before payment. Submit a billing ticket with the invoice reference and reason. Approval and actual payment completion are separate steps; a refund record represents a verified completed refund.
Support
For delivery, renewal or billing questions, sign in to open a support ticket or email admin@3ctime.com with the relevant reference.